Right of cancellation. In distance selling, consumers have the right to cancel the contract within fourteen days without giving any reason.

Cancellation period. The cancellation period is fourteen days – in the case of a contract for the delivery of goods, from the day on which the consumer or a third party named by them, who is not the carrier, has taken possession of the goods; – in the case of a contract for several goods that the consumer has ordered as part of a single order and which are delivered separately, from the day on which the consumer or a third party named by them, who is not the carrier, has taken possession of the last goods; – in the case of a contract for the delivery of goods in several partial shipments or pieces, from the day on which the consumer or a third party named by them, who is not the carrier, has taken possession of the last partial shipment or the last piece; – in the case of a contract for the regular delivery of goods over a fixed period of time, from the day on which the consumer or a third party named by them, who is not the carrier, has taken possession of the first goods. To meet the cancellation deadline, it is sufficient for consumers to send the notification regarding the exercise of the right of cancellation before the cancellation period has expired.

Declaration of cancellation. To exercise the right of cancellation, consumers must inform the entrepreneur (Bürzle und Pacher Petfood GmbH, Dorf 32, 8592 Maria Lankowitz, Austria) of their decision to cancel this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). Consumers may use the attached model cancellation form for this purpose, but it is not mandatory.

Model Cancellation Form. (To cancel the contract, please fill out and return this form.)

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To Bürzle und Pacher Petfood GmbH
Dorf 32
8592 Maria Lankowitz
office@mylilo.at
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I/we () hereby cancel the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service () —
Ordered on ()
Received on ()
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Name of the consumer(s) —
Address of the consumer(s) —
Signature of the consumer(s) (only for notification on paper) —
Date —
(*) Delete as applicable.

Consequences of cancellation for goods. If consumers cancel a contract, the entrepreneur must repay all payments received from the consumer, including delivery costs (with the exception of additional costs resulting from the consumer choosing a type of delivery other than the cheapest standard delivery offered by the entrepreneur), immediately and at the latest within fourteen days from the day on which the notification of the cancellation of this contract was received by the entrepreneur. For this repayment, the entrepreneur uses the same means of payment that the consumer used in the original transaction, unless otherwise expressly agreed with the consumer; in no case will the consumer be charged fees for this repayment. The consumer must return or hand over the goods to the entrepreneur immediately and in any case no later than fourteen days from the day on which the consumer informs the entrepreneur of the cancellation of this contract. The deadline is met if the consumer sends the goods before the fourteen-day period has expired. The entrepreneur may refuse repayment until the entrepreneur has received the goods back or until the consumer has provided proof that the consumer has returned the goods, whichever is the earlier. The consumer only has to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functionality of the goods. MyLILO bears the direct costs of returning the goods.

Consequences of cancellation for services. If the consumer withdraws from a service contract after the entrepreneur has already begun to fulfill the contract, the entrepreneur is entitled to charge the consumer an amount that is proportionate to the total price agreed in the contract and corresponds to the service already provided by the entrepreneur up to the point of withdrawal.

§ 18 FAGG. According to § 18 FAGG, there is no right of cancellation for consumers for: – goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal was removed after delivery